The vouchers are valid for 12 months from purchase and you need to book a time within the validity of the voucher. If a customer has not booked a time within the validity of the voucher, the voucher is deemed used.
A booked time is binding. For a private individual cancellation and rebooking is possible no later than 10 days prior to the booked time. For corporates and groups of more than 8 people cancellation and rebooking must take place no later than 15 days prior to the booked time. A customer does not have the right to a refund if the cancellation or rebooking is late. For cancellations and rebooking of corporate customers or groups with more than 8 people a cancellation fee of 10% is charged.
If a voucher is lost or stolen, the customer is asked to contact Indoor Wingsuit Flying immediately. The customer will then receive a new voucher if the cpurchase can be confirmed. An administrative fee of 200 kronor will then be charged.
Indoor Wingsuit Flying Stockholm confirms the purchase by email to the customer. For detailed terms and conditions please see Allmänna villkor Indoor Wingsuit Flying Stockholm